Public Grievance Redressal System
K-SMART (K-SMART) Online Portal:
This is a system that integrates online services of local self-government institutions. The public has the opportunity to submit complaints and objections through this online system.
Link : More information
Public Grievance Cell (Public Grievance Cell - LSGD):
Complaints can be submitted through the Public Grievance Cell under the Local Self Government Department.
The Local Self Government Department has provided special WhatsApp numbers for submitting complaints regarding delays in receiving services, corruption, and Waste-Free New Kerala.
WhatsApp number for reporting delays in services and information regarding corruption
8078066060
Single WhatsApp number for submitting complaints regarding Waste-Free New Kerala
9446700800
Ombudsman for Local Self Government Institutions
The Ombudsman is the state-level authority for local self-government institutions, empowered to conduct detailed and general inquiries into corruption, maladministration, and irregularities occurring while members of the governing committee, including the president of local self-government institutions, officials, and officials directly or indirectly appointed to or transferred from local self-government institutions perform their administrative duties, and to dispose of such complaints in accordance with the provisions of this Act.
Ombudsman for Local Self Government Institutions
Safalyam Complex (Fourth Floor),
University.P.O., Palayam ,Thiruvananthapuram - 34
Phone : Office.0471-2333542, 0471-2330546,0484-2430703
E-mail - ombudsmanlsgi@gmail.com
Tribunal for Local Self Government Institutions:
The Tribunal for Local Self Government Institutions is responsible for considering and deciding appeals and revisions against decisions of local self-government institutions. The Tribunal is appointed by a legal expert holding the rank of a District Judge. The Tribunal is also empowered to express its opinion if any reference is received from the Government regarding the legality and validity of decisions taken by a local institution. A petition must be submitted to the Tribunal in Form C within 30 days from the date of the order against which the complaint is made. With the permission of the Tribunal, a petition or revision may be submitted with a delay of one month. If no decision has been made even after sixty days on a petition submitted to the local institution, it is sufficient to submit a petition to the Tribunal within ninety days. Since there may be persons who oppose the petition, a self-attested copy of the petition and other relevant documents, along with as many affidavits as possible, may be delivered to the Tribunal either directly or by registered post. Along with the petition, a D.D. for fifty rupees, payable at the Thiruvananthapuram office of the Tribunal, must also be enclosed. In addition, a Legal Benefit Fund stamp worth 100 rupees must be affixed to the petition.
Address :
Tribunal for Local Self Government Institutions
TRIDA Building, Rehabilitation Block Medical College P.O,
Thiruvananthapuram - 37
Phone : 0471-2478394, 0471 2578449, 9447768394
Chief Minister's Public Grievance Redressal System:
This is an online system for receiving general administrative complaints of the Government. This website, launched to resolve public grievances very efficiently, includes options to submit complaints, check their status, find charge officers, etc. It also includes dashboards for state services, complaint information and redressal, relief fund reports, and a public certificate for services. This portal aims to make citizen services more people-friendly and service-oriented.
Any complaint related to the Local Self Government Department can be submitted through this. The complaint is forwarded to the concerned department and action is taken.
Link : Visit the website
Grievance Redressal System of the Minister for Local Self Government and Excise Department
This is a grievance redressal system connecting offices at various levels in the Local Self Government and Excise Departments. The online grievance redressal portal can be used to submit complaints related to these departments to the Minister. The complainant will receive notification of every movement on the complaint through SMS.
Link : Visit the website
Vigilance Wing
The LSGD Vigilance Wing functioning in association with the Secretariat examines objections/ complaints from the public regarding unauthorized/ illegal building constructions throughout the state and irregularities in related files, in order to take strong action against unauthorized building constructions.
Link : More information
